Suggestions/ Complaints

We aim to provide a comprehensive range of services. We would, however, be pleased to receive any suggestions on how we might improve our services.

How to Complain

The practice runs an in-house complaints procedure. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please contact the practice manager or admin manager on 0131 260 9227. We will try our best to resolve matters as quickly as possible.

We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting it right but if you feel you cannot raise your complaint with us or if you are dissatisfied with our investigation, in these circumstances, you can contact the Ombudsman (SPSO) 4 Melville St, Edinburgh EH3 7NS. Telephone 0800 377 7330 for further advice.

PASS (Patient Advice & Support Service) is available via Citizen Advice Bureau. www.adviceguide.org.uk or local office at 58 Dundas St, Edinburgh EH3 6OZ.
Telephone 0131 510 5510.

Practice Information

Opening Hours

Change of Address

Home Visit

Non-English Speaker

Temporary Residents

Direct Access NHS Services

Test Results

Travel

Private Medicals & Reports

Sick Notes

Practice Leaflet

Complaints & Suggestions

Disability Access

Child Wellbeing

Useful Links

News

111