St Bernards Well

Green Practice

Stockbridge Health Centre

1 India Pl, Edinburgh, EH3 6EH

Appointments 260 9226
Enquiries 260 9227

Practice Closed - Monday 18th September 2017 - Public Holiday. Please contact NHS24 - 111 if Urgent.

Green Practice Leaflet

GREEN PRACTICE
 
 
STOCKBRIDGE HEALTH CENTRE
 
 
1 INDIA PLACE
 
 
EDINBURGH EH3 6EH
 
PRACTICE WEB SITE:
www.greenpractice-shc.co.uk  
Direct Dial Numbers : Appointments: 0131 260 9226  
  Enquiries:         0131 260 9227  
 

(In the event of telephones lines giving an out-of-order message dial: 0131 225 9191 to reach the practice)

 
 
PRACTICE OPENING TIMES:
 
 
MONDAY TO FRIDAY
 
 
8.30am to 6.00pm
 
 
Closed Saturday/Sunday & Public Holidays
 
 
Out-of-hours contact number: 111
 
 
(Text phone users: 18001 111)
 

The Doctors

 
Dr Janet Sayers MBChB (1986) DA, MRCGP, DCCH, DGM, Dip.Derm.
Consults: Monday, Tuesday & Thursday (part-time)
Dr Morag Reid MBChB (1998) BSc, MRCP, MRCGP, DRCOG
Consults: Monday, Tuesday & Friday (part-time)

Dr Joanna Richards MBChB BSc (Hons), DFP, DRCOG, MRCGP
Consults: Monday, Wednesday, Thursday (part-time)

Dr Susan Martin MRCGP, FDSRCS, BDS, DRCOG, DFFP
Consults: Monday, Tuesday, Wednesday &Thursday (part-time)

Dr Jennifer Lamb MBChB (2001) BSc (Hons), MRCP, MRCGP
Consults: Monday,, Wednesday & Thursday (part time)
Dr Patrick Gilson MBChB, MRCP, DTM&H
Consults: Monday, Tuesday, Wednesday & Friday
 

SEEING THE DOCTOR OR NURSE

How to Register

You may register with any practice that covers your home address. You may also change your registration from one practice to another in the same area for any reason at any time. To register all you need to do is to approach the practice and ask if new patients are being accepted.

When you approach the practice we will ask you to complete a registration form and a form detailing your past medical and family histories. We will arrange a new patient registration medical check-up with a nurse (both for those who are well and those who have an immediate medical need). Please bring a specimen of urine with you, in the container provided, for this appointment.

There are two GP practices in the Health Centre who register patients on alternate days. If you are staying with a family member or partner you should register with the same practice as them.

Two forms of identification are required from everyone to register, One of which should be photo ID.

We always require some form of confirmation of your home address at the time of registration e.g. Utility Bill, Council Tax etc. and this along with a Photo ID will cover the two forms of identification. If you were born out with the UK we will also require confirmation of eligibility of NHS entitlement e.g. valid passport and visa; full-time student status letter, contract of employment. Full details can be found on our web site www.greenpractice-shc.co.uk

Appointments

Telephone: 260 9226

Please telephone between 8.30am to 1.00pm, and 2.00pm to 5.50pm. You will be offered the first available appointment with the doctor you ask for. If your problem is urgent, please explain this to the receptionist. (Please use this number to make, cancel or check the time of appointments with either the doctor or nurse).

Cancellations

Telephone: 260 9226

Please inform reception as soon as possible if you cannot keep your appointment so that we can offer it to someone else.

Home Visits

Telephone: 260 9227
We would be grateful if requests for home visits were made before 10.30am when possible. These are for patients who are unable to visit the surgery because of their medical condition. Usually your own doctor will make the visit, but if calls are requested later in the day another doctor may come.

Telephone Advice

Telephone: 260 9227

The doctors and practice nurses are happy to offer advice on the telephone, during the Centre’s hours of opening. If the call is urgent, please say so to the receptionist at the start of the call to ensure high priority. Individual doctors/nurses are not always available to take calls immediately! You may be asked to speak with another member of staff, to wait until the preferred doctor is free to call back, or to call back at a given time.

Out-Of-Hours/Public Holidays (LUCS)

Telephone : 111

The surgery is closed from 6.00pm to 8.00am weekdays and from Friday 6pm to Monday 8am over the weekend. These periods and Public Holidays are covered by Lothian Unscheduled Care Service (LUCS), commissioned by Lothian NHS Board.

In the event of a life threatening emergency telephone 999. For urgent medical advice telephone NHS24 111 (www.nhs24.com).

Should you require urgent medical advice during these times, please call the NHS24 number above. A specially trained nurse will give you advice, and when necessary, arrange for you to be seen by a doctor at a treatment centre or at home. (This number is also available by telephoning the practice out-of-hours when a recorded message will give the NHS24 number). Patient confidentiality will be maintained.

Lothian NHS Board

The practice is contracted to Lothian NHS Board to provide primary care services to our patients. Details of other health services in the area can be obtained at the following address: PCCO, Pentland House, 47 Robb’s Loan,  EH14 1YT  telephone:  0131 537 8419. www.nhslothian.scot.nhs.uk

Availability

Availability may vary depending on holidays etc, but we aim to meet the following standards:

  1. routine appointments with a named GP will be available within 7 working days
  2. routine appointments with an un-named GP will be available within 3 working days
  3. semi urgent appointments will be available either the same day or the following morning
  4. urgent requests will be seen the same day

Advocacy/Chaperones/Interpreter

Patients are welcome to attend any appointment accompanied by a friend or relative if they find this helpful. Patients attending on their own may also ask for a chaperone to be provided during a consultation with the doctor or nurse. If required, an interpreter can be organized to accompany the patient to see the doctor (ask receptionist for details). This leaflet is available in Cantonese.

Disabled Access/Aids

The Health Centre main entrance has automatic doors as does the waiting room door on the 1 st floor. All patient toilets have wheelchair access. There is a lift to all floors. A hearing loop is in place at the front reception desk. A large print / audio/ or Braillie version of this leaflet may be requested

Parking

There is metered parking and designated disabled parking near Health Center.

 

MEDICATION

Repeat Prescriptions

 

For patients on regular medicines the doctor may arrange issue of repeat prescriptions without requiring an appointment. (Contraceptive pill, hormone replacement therapy and antibiotics will normally require an appointment).

You will be given a re-order slip with details of your repeat medicines. You may order your repeat prescriptions by visiting our web site (www.greenpractice-shc.co.uk ), directly from one of the local Pharmacists (see list below), by post (with Sae) or by handing in at the reception desk.

All prescriptions will be ready 48hrs hours later (requests on a Friday will be ready on Tuesday)

Remember you will still need to see your own doctor regularly to check on any problems or side effects.

Chemists

No dispensing is done by the practice. Local chemists are open until 6.00pm; Stockbridge Pharmacy is open until 6pm; Boots in Shandwick Place is open until 9.00pm, Sundays 11.00am - 4.00pm. Safeway's in Comely Bank is open daily until 8pm and Sundays 12.00noon - 2.00pm.

Chemists who Collect Repeat Prescriptions

You may request your prescription be collected on your behalf by one of the following pharmacies:

Chemist Address Phone No.
Apple 6 Eyre Pl 556 1908
Apple Broughton St 556 1054
Boots Comely Bank Rd 332 2073
Boots (Posted) Davidson Mains 312 8600
Boots 8 Craigleith Park 332 6114
Boots (Posted) 101-103 Princes St 225 8331
Boots (Posted) St James Centre 556 1062
Boots (Posted) 46-48 Shandwick Pl 225 6757
Stockbridge Pharmacy North West Circus Place 220 9150
Lindsay & Gilmour 2 Hillhouse Rd 332 3602
Lloyds 7 Deanhaugh Street 332 5721
Tesco Broughton Rd 456 8449

 

Additional Pharmacies may be added to the list. The patient should approach the Pharmacy of their choice are ask if they are willing to collect repeat prescriptions from the practice, informing the practice so that we can update our list and the patient record.

 

 

THE GREEN PRACTICE TEAM

Practice Manager & Reception Staff

The practice manager and her staff are responsible for the day-to-day running of the practice. They will be pleased to help you with any questions you have about the practice.

Practice Nurses

Telephone: 260 9226

Appointments can be made with the practice nurses for cervical smears; cystitis, asthma, diabetic and blood pressure checks; immunisations; travel advice and vaccinations; contraceptive advice; ear syringing and well woman/ well man checks (including dietary and smoking advice).

District Nurses

Telephone: 260 9202

The district nurses provide nursing care at home.

Health Visitors

Telephone: 260 9207
The health visitors are available to give advice on health care, particularly for expectant mothers, babies and small children, the elderly and the disabled. They run regular baby clinics, and work with the GP at the antenatal booking clinics. They see patients both at home and in the surgery.

Mental Health Team

Telephone: 537 5128/315 2121

The clinical psychologist and community psychiatric nurses all see patients by appointment, usually referred by the doctor.

GP Registrar Scheme

As a training practice we have doctors with us whose previous experience has been solely in hospital. They usually join us for a one-year placement.
Occasionally patients are asked if they will take part in a video recording of a doctor’s surgery for use in teaching and assessment within the practice. The video will only be of the patient and the doctor talking, and no intimate examination is done in front of the camera. You will of course be asked for your consent. We are very grateful to the patients who help with this exercise.

Medical Students

From time to time a senior medical student may accompany one of the doctors. Your help in allowing them to listen and learn would be much appreciated, but you will always be asked if this is acceptable to you.
Students are sometimes asked to interview patients themselves. Your help with this would be greatly appreciated, but there is no problem whatsoever if you would prefer not to be involved.

Community Midwives

Telephone: 536 2009

Patients may now book directly with the Midwife via the ‘centralised booking service’:   by telephoning the above number.   The midwives are based at Pennywell Resource Center  Tele:  537 4251   and hold clinics within Stockbridge Health Centre.   However you may still make appointments to see your GP at any point during your pregnancy.   Antenatal classes are organised by the community midwives and are also held in the Health Centre .

 

SPECIAL SERVICES

Asthma Practice nurses Pauline Waugh has special asthma training and offer assessment and review appointments. You may be invited to these, but if you are interested in attending and have not received an invitation, then please ask at reception.

Cervical Smears These important screening tests for early changes associated with cervical cancer are recommended for all women age 20-60 every three years. The practice nurses normally perform them; the best time to take a smear is midway between periods.

Children – Babies and children under 5 can be seen at the weekly clinic run by the health visitors for developmental checks. The health visitors and practice nurses perform childhood immunisations.

Contraception All doctors provide contraceptive services. Drs Martin and Sayers fit implanon & IUDs (coils).

Chronic Obstructive Pulmonary Disease We have a practice nurse with special training in this area who offers assessment and review appointments for all patients with this condition.

Diabetes We have a special interest in this condition in the practice and run a diabetic clinic twice per month where patients are reviewed by Dr Reid or Dr Lamb and a practice nurse.

Ischaemic Heart Disease Review appointments are offered by one of the practice nurses for all patients with this condition.

Maternity Care We have a longstanding interest and involvement in maternity care in the practice. All of the doctors, health visitors and attached community midwives provide a full range of maternity services.

Mental Health Problems – Mental health problems are very common and we offer patients the opportunity to discuss problems as early as possible. We are able to offer support here, and advise on other services available locally.

Osteoporosis We are interested in prevention and treatment of osteoporosis. The practice nurses offer assessment and advice on this condition. Regular exercise, avoiding smoking and plenty of calcium in the diet all help reduce the risk for men and women.

Sexual health - There are worrying increases in sexually transmitted infections for people of all ages in the U K. Younger women are at particular risk of chlamydia, which can cause infertility yet may show no symptoms. HIV/AIDS now affects more heterosexuals than gay men, and continues to spread. We can provide free condoms and offer hepatitis B vaccine to anyone at risk.
Smoking Cessation The local pharamcies will see people who are motivated to stop smoking for advice and support.
Surgery - Procedures such as incision of abscesses, removal of skin lesions, injection of joints and wart treatment are carried out in the practice. Dr Martin and Dr Sayers performs minor surgery. Dr Sayers, Dr Lamb and Dr Gilson preform joint injections.

Testicular Self Examination - Testicular cancer is the most common cause of death in younger men apart from road traffic accidents and suicide. Early detection of any abnormality is important, testicular self-examination (TSE) can detect problems; we can show you how to do this or ask for a leaflet (also available on our website).

 

OTHER INFORMATION

Private / Non NHS Services

Certain services such as private sick notes, insurance claim forms, the NHS does not cover passport applications and some medical examinations. Charges are made in line with BMA recommendations. Fees are displayed at reception.

Change of Registration Details

Please inform the receptionist if you change your name / address / telephone number so that your records can be amended.

Access to Medical Records – Data Protection Act 1998

You are welcome to view your medical records. Please contact the practice manager, in writing, if you would like this arranged and a mutually convenient time can be arranged within 40 days of receipt of request.

Freedom of Information ( Scotland) Act 2002

Under Section 23 of the Freedom of Information (Scotland) Act 2002 (The Act), a ‘public authority’, which is defined as including General Practitioners, must prepare a publication scheme setting out the information it routinely makes publicly available. The British Medical Association Model Publication Scheme for General Practitioners in Scotland has been approved by the Scottish Information Commissioner who is responsible for promoting and enforcing the Act. In addition we have to review the scheme from time to time.

Our General Practice has formally adopted the British Medical Association Model Publication Scheme for General Practitioners in Scotland and for all enquiries relating to practice information, which is contained in this scheme please contact (in writing): Mrs Linda Skeldon, Practice Manager, Green Practice Stockbridge Health Centre , 1 India Place, Edinburgh EH3 6EH, Telephone 0131 260 9227

Suggestions/Feeback/Complaints

We aim to provide a comprehensive range of services and would be pleased to receive any suggestions as to how we might improve our services. A suggestion box is located in the waiting area to the left of the reception desk.

The practice runs an in-house complaints procedure. If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the practice, please contact the practice manager or deputy practice manager. We will try our best to resolve matters as quickly as possible.
NHS Lothian Complaints Dept: Scottish Public Services Ombudsman 0800 377 7330

Confidentiality

The doctors, nurses and all other members of staff operate a strict policy of patient confidentiality. You should therefore feel comfortable in disclosing any information you think is important in the knowledge that all information is protected and will not be released to anyone without your consent. Your personal health information will be used for your benefit by health care professionals at the practice. It will also, where appropriate, be forwarded to other health care professionals who are involved in your care. Anonymised data is used for audit and research purposes.

Medical Records Inspection

We occasionally take part in practice-based assessments to ensure that our high standards are maintained in the quality of care we provide. These assessments may involve inspection of individual patient records by external assessors who are not part of our team, but who have expertise in the area of General Practice and are subject to the same duties of confidentiality as our own team members.
In addition patient records may be examined by NHS Lothian inspectors to ensure that our claims for fees of specific NHS services are accurate.

Please note that you have a right to object to such a process, and any objection will be respected and will in no way affect the care you are given. If you have any concerns, please do not hesitate to approach our Practice Manager or our reception staff

Non-Discrimination Policy

We are committed to equal opportunities regardless of gender, creed, sexual orientation, age, colour or race. If you have a particular need or concern we would welcome you making us aware of it i.e. carer.

Violent/Abusive Patients

We will not tolerate abusive or violent behavior shown towards any member of staff or other persons within the practice premises. If this occurs, the individual concerned will be removed from our list.

Rights and Responsibilities of the Patient

We expect co-operation and civility in all dealings with staff. Any threats or aggressive behavior directed towards staff or other patients are unacceptable.

 

Useful Telephone Numbers

Practice Numbers:

Appointments:
260 9226
Cancellations:
260 9226
 
District Nurses:
260 9202
 
Health Visitor: Diane Porteous
260 9207

 

 
Practice Nurses: Pauline Waugh
260 9227
RGN; BSc Nursing & Health
Practice Nurses: Becky Middlemiss 260 9227  
Healthcare Asst: Linda McMillan
260 9227
(Cert)
 
Enquiries:
260 9227
Home Visits:
Results:
Telephone Advice:
Travel:
 
 

Miscellaneous:

Podiatry:
260 9200
Lothian NHS Board:
536 9000
Mental Health Team:
537 5128 315 2121 
Midwife Team:
537 4251
Pennywell Team
Midwife Team:
536 2009
Centralised booking number
Minor Injuries WGH
537 1330 (no appointment necessary open 9am-9pm)
NHS24:
111
Text phone users for NHS24:
18001 111
Royal Infirmary of Edinburgh:
242 1000 (switchboard)
Royal Hospital for Sick Children:
536 0000 (switchboard)
Western General Hospital :

537 1000 (switchboard)

Map of the practice area

Practice Area

Our practice area is approximately bounded by Newhaven Road and Easter Road (partial) on the eastern side, on the southern side by Princes Street and the A8, and on the western side by Murrayfield Avenue / Craigcrook and Silverknowes Road. THe North bounder runs along Lower Granton Road. (Please note that we do NOT cross Princes St).

Practice Information

Opening Hours
Change of Address
Home Visit
Non-English Speaker
Temporary Residents
Direct Access NHS Services
Test Results
Travel
Private Medicals & Reports
Sick Notes
Practice Leaflet
Complaints & Suggestions
Disability Access
Child Wellbeing
Useful Links
News
 
NHS24 111
Data Protection | Freedom of Information | Patients Rights | Privacy Statement
© Green Practice - Stockbridge Health Centre 2006-2017