Practice staff
Admin Team
The practice has a full-time Practice Manager, a full-time Admin Manager and a team of four part-time and four full-time administrative staff without whom the practice could not function.
As they are often the first point of contact, their job can be difficult and often stressful at times as they try to manage the demands of patients and the workings of the practice. They are responsible for organising the diary for appointments, advising and signposting patients to the best source of care, filing results and hospital letters, maintaining the quality of medical records, arranging prescriptions and many more duties! We have a strong, hard-working and friendly team here who are dedicated to ensuring patients are treated with the same dignity and compassion from those at the end of their life to those newly registered with the practice.
We have a team of admin staff who fulfil the role of medical secretary. The medical secretary has a crucial role and can help and advise patients whose query may not necessarily require a doctor's direct involvement. They are responsible for referrals, insurance reports, private letters, supporting patients with application forms and many more! Sometimes the work is viewed as private, meaning it is outside what the NHS remit can cover, so there may be a fee involved for certain requests. These fees are decided and agreed upon by the GP partnership but the secretary will be able to advise you. We recommend contacting us on 0131 260 9227 should your enquiry be related to an external request.
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Practice Information
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